Hosting Privacy Policy

Hosting privacy policy for FireHost, an industry leader and award winning secure cloud hosting company.

Internet Privacy Policy

FireHost's internet privacy policy protects its clients. FireHost continues to lead the industry in secure cloud hosting.

Privacy Statement

Effective Date: 06/15/2013
TRUSTe Certified Privacy
TRUSTe European Safe Harbor certification

FireHost, Inc., a Delaware corporation ("FireHost" or "we" or "us" or "our") is committed to the protection of your privacy. We have established this privacy statement (the Statement) as a means of disclosing to you how we collect, utilize, distribute and protect your personally identifiable information. This privacy statement applies exclusively to the Site www.firehost.com (the "Site"). For the purposes of this Privacy Statement, "customer" shall mean any past, current or prospective customer of FireHost, including any visitor to the Site. This Privacy Statement governs the manner in which FireHost collects, uses, maintains and discloses information collected from customers in connection with FireHost managed hosting services and other internet services (the "Services").

FireHost Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.firehost.com.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at legal@firehost.com. If you are not satisfied with our response you can contact TRUSTe here

FireHost complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information from European Union member countries and Switzerland. FireHost has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view FireHost's certification, please visit http://www.export.gov/safeharbor/.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, you may correct or delete it by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The Personally Identifiable Information We Collect

FireHost may collect personally identifiable information from customers in a variety of ways, including online and offline subscription and order forms, paper or telephone submissions, and other instances where customers are invited to volunteer such information. Additionally, contact information may be collected during any correspondence relating to customer support, as well as in connection with the Service offered on the Site. FireHost may collect such information as contact name, business name and type, address, phone number, email address and billing information including credit card number and expiration date, as well as other information. We will only use your name, address and billing information/credit card information to process your order. The addresses are used for customer support, required notifications, product and policy updates and marketing releases. Under no circumstances will we use this information for anything else not described in this Privacy Statement. All users may at any time opt-out of our marketing by clicking the Unsubscribe link located at the bottom of all marketing and customer notices.

Financial Information

Whenever customers apply for our services or sign up for any other product or service through FireHost, they may be required to submit financial information such as a credit card number and billing address before we will process the application. FireHost will not sell, share or rent any financial information collected except as disclosed in this policy or as necessary to fulfill orders.

Internet Protocol (IP) Addresses

FireHost uses your unique network address and SessionID to help diagnose potential problems with equipment, to help tailor content to match your preferred interests and to otherwise administer the Site.

Data Integrity and Security

FireHost makes diligent efforts to maintain accurate information on our customers. FireHost has put stringent security procedures in place to protect such information collected about our customers. We constantly monitor our systems, which are protected using industry-standard security measures. Secure Sockets Layer ("SSL") connections are used to communicate to our system to protect customer financial information, as well as encrypting vital information that customers input through the Site. Although reasonable efforts are made to secure network communications and the Site, FireHost cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.

Data Access

Customers may access all personal identifiable information that we collect and maintain by contacting us by mail or telephone at the contact information listed below. They can correct factual errors in personally identifiable information by contacting us by mail or telephone at the contact information listed below. To protect customer privacy and security, FireHost reserves the right to take reasonable steps to verify customer identity prior to granting access or processing changes or corrections.

How Information is Used

FireHost may contact customers regarding products and services offered by FireHost and its trusted affiliates, business partners, and independent contractors. We may also use information collected through the Site for research regarding the effectiveness of the Site and related marketing, advertising and sales efforts. Information will only be made publicly available where mandated by governing agencies, in response to subpoenas or court orders, or as disclosed in the terms and conditions of our agreements with customers.

Electronic Mail

Electronic communications may be sent by FireHost using customers' personal contact information to inform them of new products, important industry news or general services and upgrades provided by FireHost. If customers do not wish to receive these industry notices, they may at any time opt-out of our marketing by clicking the Unsubscribe link located at the bottom of all marketing and customer notices. However, in order to fulfill our service obligations, FireHost will continue to send emails regarding customers' account administration or service interruptions for system maintenance.

Disclosure

Information collected from customers may be disclosed to independent contractors and business partners who have agreed to hold this information in confidence, not use it for any purpose except to carry out the service they are providing for FireHost, and honor our privacy and security policies in the way this information is handled. This would include the third-party agent acting as a payment processor on our behalf, as well as the third-party agent hosting our chat feature. FireHost may also disclose aggregate, anonymous data based on information collected from customers to actual or prospective investors and partners. Should a sale of FireHost's business ever occur, collected customer information may be transferred along with the sale but the information will be treated in the same manner as set forth in this Privacy Statement. In the event of any significant changes to the manner your information is handled, we would notify you by a prominent notice on the Site, or by email.

We post customer testimonials on the Site. We do obtain users' authorization prior to posting on the Site. When you select to email a friend about the Site, or Service, we request their name and email to facilitate the Service. This third-party information is not used for any purposes beyond sending this one-time email. We provide widgets on the Site that make it possible to share information on third-party platforms. These widgets do not store your personally identifiable information.

If you use a bulletin board, blog, or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information that you choose to submit in these forums.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Site from those we actually know are under the age of 13, and no part of our Site is structured to attract anyone under 13.

Sites Other Than FireHost

The Site may contain links to third-party websites. Please note that these websites' privacy and other policies may differ from those of FireHost. We strongly recommend that customers review the privacy policies of any online service prior to submitting personally identifiable information. FireHost has no control over and is not responsible for the information practices of other websites, including those to which we may link and those which may link to us.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.

Conditions of Use, Concerns

By choosing to visit and interact with FireHost, customers agree that their visit and any dispute regarding the protection of their privacy during such visit is subject to this Privacy Statement including, but not limited to, the provisions regarding limitations on damages and the application of the law of the state of Delaware. Please note that if customers enter into other contractual agreements with FireHost, privacy terms and conditions of such other agreements may supplement or supersede this policy. Questions and concerns about privacy at FireHost should be directed to legal@firehost.com.

By Mail: FireHost, Inc.
2360 Campbell Creek Blvd., Suite 525
Richardson, Texas 75082
+1 (877) 262-3473

Revisions or Changes

FireHost reserves the right to change this Privacy Statement and other policies prospectively at any time, subject to applicable laws and regulations, by posting a prominent notice of any such material changes on the Site prior to the change becoming effective. Regardless of later updates or changes to our Privacy Statement, we will never use the information you submit under our current Privacy Statement in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.

Cookies

When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's hard drive and are used to indicate whether you have visited the Site previously. The data collected may include how you navigate around a web page and the most commonly clicked links on a specific web page. Certain technical information, such as your browser version and operating system, are also collected.

Choices about Cookies: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Our Practices Regarding Cookies: FireHost uses cookies for a number of purposes, including to: access your account information when you "sign in," so that we can provide you with customized content; keep track of preferences you specify while you are using the services; estimate and report our total audience size and traffic; and conduct research to improve the Site's content and services.

Third-Party Cookies: We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Site to help us administer our Site and improve its quality. Such third parties may use cookies and web beacons (a 1x1 image that tracks users' interaction with content on a Site) to help track visitor behavior.

FireHost uses a third-party service (www.crazyegg.com) to track how you interact with the Site through the use of "cookies". "Cookies" are data files sent to and stored on the computer you use to view a web site. The data collected may include how you navigate around a web page and the most commonly clicked links on a specific web page. Certain technical information, such as your browser version and operating system, are also collected. This information is used to evaluate and, if necessary, modify the Site to improve the functions and ultimately, make it easier for you to use. None of your personally identifiable information, that is, your name, address, or phone number, is collected through this service. Please see http://crazyegg.com/privacy for further information.

Behavioral Targeting/Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Choose your industry to see targeted Case Studies