FireHost Secure Customer Portal

MyFireHost.com

A Secure Customer Portal for Hosting Account Management

The portal is designed to help our customers facilitate day-to-day activities like securely initiating support requests and checking on the status of hosting services. From MyFireHost.com, you may also add new users to your account and grant or remove access privileges for your employees.

MyFireHost.com Dashboard

Secure account management starts with the dashboard. Four critical pieces of information greet you upon logging into myfirehost.com - Recent Tickets. FireHost Network Status. Live Chat. Quick Links to Useful Information. The dashboard view is the hub from which you can easily create, update and manage all open support tickets for your company. Portal users also have visibility to confirm that critical services like our network, security perimeter, and physical environment are secure and intact.

Communicating with Technical Support

MyFireHost.com provides several, easy and efficient ways to contact your support engineers. Submitting a support ticket is easy and your communication is securely protected. Your ticket can include attachments and you can invite other contacts from your company to receive updates or make comments as we work toward resolution. When urgent matters arise, FireHost customers can initiate a live chat conversation with our team securely from within myfirehost.com, and you can always reach us by calling (877) 262-3473.

Access Control and Change Management

The Account tab within MyfireHost.com helps customers keep their authorized contacts up to date. Change management is a critical piece of maintaining security in virtual environments, so we’ve made it easy for hosting Account Administrator to add new contacts, change user roles, and terminate access for people who are no longer authorized. In addition, the Account Tab within MyFireHost.com will display alerts when we need to communicate critical updates that affect your service. We've ensured you're always in control.

Securely Manage Invoicing and Payment Methods

Clients can securely manage all aspects of their billing accounts with FireHost from inside the customer portal. Account Administrators and Billing Contacts can review, print, or export current and past invoice details any time. If you need to update an expired credit card, it can be done at any time without hassle. When you have a question about an invoice line item or payment, simply open a ticket from within the portal, and our billing representatives will promptly address your concerns.

Upcoming MyFireHost.com Enhancements (September 2010)

We work tirelessly to incorporate enhancements that provide you visibility and control into your hosting account. Here are just a few examples of what’s in store for you later in 2010.

Performance Usage View your Secure Server's performance metrics - Review historical trends for Processor, RAM, Disk I/O, Bandwidth, and Backup usage.

Upgrade Resources Screenshot Upgrade or downgrade resources on the fly - Adjust your Secure Server resources to reflect what you actually use or ramp up for a planned marketing event or launch.

Full Server Control Screenshot Reboot, Force Shut Down, or Force Reboot with a simple click of a button. You're in total control of your FireHost Secure Server with the MyFireHost.com Customer Portal.